FAQ

Frequently Asked Questions

When will I know if I have been accepted?

Once your completed camper application has been accepted and approved (and you have paid your $50 registration fee), we will send you a packet with additional information about camp. back to top

I lost my acceptance packet or never received it.  What do I do?

If you did not receive an statement of account and a health form, please contact Mama Holmes at 309-334-2500 to confirm we received your application. You can look at or download the packing list and other camp packet items for campers here and download staff forms here. back to top

Is my deposit refundable?

We will refund your deposit only if you apply and there are no more openings. If you are accepted to camp and then cancel, your deposit is NOT refunded. Any additional payments will be refunded if camper cancels at least 30 days before camp. If a cancellation occurs less than 30 days, all payments are forfeited. back to top

When will I have to make final payment?

All acceptance packet forms and final payment for camp need to be received by June 15, 2016 unless other arrangements are made. Please contact Mama Holmes at 309-334-2500 to discuss arrangements for payment if you cannot pay by this date. back to top

What is your returned check policy?

Any check that is returned to us for insufficient funds or stop payment must be paid with a $25 service charge in cash or money order within 10 business days after receipt of notification by Heartland SEP.  At the discretion of Heartland SEP, we may ask that payment be paid in full by cash, money order, or certified check. back to top

Do you accept credit cards?

We CANNOT accept credit cards at this time. Please send a check or money order payable to Heartland SEP. back to top

Do you offer scholarships for youth with financial need?

We request that you first exhaust all the local options that may be available to you: ask your church pastor or youth pastor if there are local funds available or fundraiser activities you can participate in to raise money. Also, search the Internet for fundraising ideas, and check out our suggestions for fundraising. We have a limited number of partial scholarships you can apply for. Please contact Mama Holmes for scholarship information and an application at 309-334-2500 or moms727@divcominc.net. back to top

Can I try to arrange a carpool with other parents?

We would be happy to put you in touch with other parents who are in your area taking their kids to camp. Please contact Mama Holmes at 309-334-2500 or moms727@divcominc.net. back to top

Which airport should I fly into?  Which bus terminal do I use?

If you are flying in, you need to fly into the Greater Peoria Regional Airport. Your flight needs to arrive no later than 11:00pm on the day of arrival and depart no sooner than 3:00pm on the last day of camp for us to be able to provide transportation to and from the airport. If arriving by bus, the closest bus terminal is located at the Peoria airport. back to top

How many campers do you accept?

Approximately 80-100, depending on staffing. back to top

What is the camper-to-staff ratio?

We have one Dorm Counselor plus one Assistant Counselor for every 10-12 campers. The overall camper-to-staff ratio is less than 2 to 1. back to top

Who attends camp?

We are fortunate to have a camp that reflects the beautiful diversity of our country. We have youth of all ethnic and economic backgrounds. Some kids live in the city while others live in rural communities. There are Christians and youth of other faiths, and others that do not know what it means to be a Christian. We love them all. back to top

What if my child gets homesick?

It is natural for children to miss their family and the comforts of home. But in our experience, camp is so much fun and it is jammed pack with so many great activities that the opposite problem usually occurs – children forget to call home and in many cases would like to stay at camp forever. Our counseling staff is trained to deal with the issue of homesickness.  In the younger children’s dorms we usually have counselors who are moms and dads and are able to encourage the homesick youth the way a college aged counselor would not. Of course if both the child and parent agree that the child should leave camp early the parents are able to come pick him or her up. back to top

Do you have a belief statement?

Yes, you can read it here. back to top

Who do I contact for camper or volunteer staff information, scholarships, or general questions regarding Heartland SEP?

Mama Holmes PO Box 46 Woodhull, IL 61490 Tel: 309-334-2500 Email: moms727@divcominc.net back to top